FAQs

Questions people ask before their first shipment

If something here is not covered, ask us directly - a real person will answer within 24 hours.

Getting started

What does a 3PL actually do?: A third-party logistics partner handles the movement and storage of your goods on your behalf. For Drappr that means port clearance, warehousing, repackaging and last-mile delivery - the whole journey, rather than one leg of it.
I have never imported before. Can you help?: Yes, and this is the case we are built for. Book a free consultation and we will walk you through customs duties, the documentation you need, and what to expect at each stage before you commit to anything.
Is the consultation really free?: Yes. No fees, no pressure. If it turns out we are not the right partner for what you are moving, we will tell you that too.

Clearance & duties

Do you handle customs clearance?: We coordinate clearance at Mombasa port, including the documentation involved. Duties and taxes are assessed by customs and payable by you - we tell you what to expect in advance rather than surprising you at the port.
What holds a shipment at the port?: Most delays come down to missing or inconsistent paperwork, or duties that have not been settled. We check documentation early so these surface before your goods arrive, not after.

Warehousing & delivery

Where are your warehouses?: Our storage facilities are in Kenya. Tell us what you are moving and we will confirm the arrangement that fits, whether that is short-term holding or long-term warehousing.
Do you deliver outside Nairobi?: Our last-mile network covers businesses across Kenya, delivering to retail stores or directly to consumers. Tell us where your customers are and we will confirm coverage.
Can you repackage or relabel my goods?: Yes. We handle repackaging, relabelling and sorting at the warehouse so your products reach customers looking the way you intend them to.

Tracking & pricing

How does tracking work?: Every shipment we move comes with real-time tracking. You log in and see the current stage - in transit, at port, at the warehouse, out for delivery, delivered - without calling anyone.
What does it cost?: Pricing depends on what you are moving, how much of it, how long we store it and how far it travels. We quote per shipment rather than publishing a rate card that would not apply to your goods.
How quickly will you reply?: Within 24 hours.

New to importing? Let's talk - for free.

Navigating Kenya's import process for the first time can feel overwhelming. Duties, paperwork, agents, timelines - there is a lot to get right. Book a free consultation with our team and we will walk you through exactly what you need to know, step by step. No sales pitch. Just clarity.

Book my free consultation