Terms of Service

These terms apply when you ask Drappr to move, store or handle goods on your behalf, and when you use this website. By engaging us, you accept them.

Where we have signed a separate written agreement with you, that agreement takes precedence over these terms to the extent the two conflict.

We provide third-party logistics services, which may include coordinating customs clearance, transporting goods from port to warehouse, storage, repackaging and relabelling, last-mile delivery, and shipment tracking.

The specific services we will perform, and the charges for them, are set out in the quote we give you for each shipment or engagement.

Free consultations are provided as general guidance. They are not customs, tax or legal advice, and you remain responsible for decisions you take about your import.

You must give us accurate and complete information about your goods, including their nature, value, quantity and any hazardous or restricted characteristics.

You are responsible for ensuring your goods may lawfully be imported, stored and delivered, and for providing the documentation customs requires.

You must not ask us to handle goods that are illegal, prohibited or restricted without the necessary permits.

Duties, taxes, port charges and penalties assessed by authorities are payable by you, whether we pay them on your behalf and recharge them or you settle them directly.

Charges are as set out in your quote. Where storage is charged by time, charges continue to accrue until the goods are collected or delivered.

Payment terms are [PAYMENT TERMS]. We may withhold release of goods where undisputed sums remain outstanding, to the extent permitted by law.

Any timeline we give is an estimate made in good faith. Clearance, port operations, weather and third-party carriers are outside our control.

We will tell you promptly if a shipment is delayed, and what is holding it - that visibility is the point of our tracking.

We will perform our services with reasonable care and skill.

Our liability for loss of or damage to goods is limited as set out in [LIABILITY LIMIT / APPLICABLE TRADING CONDITIONS]. We are not liable for indirect or consequential loss, including loss of profit or business interruption.

Nothing in these terms excludes liability that cannot lawfully be excluded.

We strongly recommend you insure your goods. [CONFIRM WHETHER DRAPPR ARRANGES INSURANCE OR THE CUSTOMER MUST.]

Either of us may end an ongoing arrangement on [NOTICE PERIOD] written notice. Charges incurred up to that point remain payable, and you must arrange collection of any goods we are holding.

These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction over any dispute arising from them.

Questions about these terms can be sent to [EMAIL ADDRESS].