Security

Goods are held in managed storage facilities with controlled access, and are received, counted and recorded against your account on arrival.

Handling is limited to staff with a reason to handle it, and movements in and out are logged so stock can be reconciled.

[CONFIRM SPECIFIC MEASURES - CCTV, ALARMED PREMISES, SECURITY PERSONNEL, INSURANCE COVER - BEFORE PUBLISHING.]

Traffic between your browser and our systems is encrypted in transit.

Access to customer data is restricted to staff who need it to perform their role, and is removed when someone changes role or leaves.

Staff are bound by confidentiality obligations covering your shipment details, suppliers and volumes.

Use a strong, unique password for your tracking dashboard and do not share it with people outside your business.

Tell us immediately if you believe someone has gained access to your account, or if a member of your team who had access has left.

If you believe you have found a security issue in our website or systems, report it to [EMAIL ADDRESS] with enough detail for us to reproduce it.

Please give us a reasonable opportunity to investigate and fix the issue before disclosing it publicly. We will not pursue action against researchers who report issues in good faith and do not access or alter other customers' data.

If an incident affects your goods or your personal data, we will tell you what happened, what it affects, and what we are doing about it.

Where a personal data breach is notifiable, we will report it to the Office of the Data Protection Commissioner within the timeframe required by Kenya's Data Protection Act, 2019.