Privacy Policy

Drappr is a third-party logistics provider operating in Kenya, registered at [REGISTERED ADDRESS]. Where this policy refers to "we", "us" or "Drappr", it means that entity.

If you have questions about this policy or about how your data is handled, contact us at [EMAIL ADDRESS].

Contact details you give us, such as your name, email address, WhatsApp number, business name and location.

Shipment information needed to move your goods, including consignment details, supplier and destination addresses, and the documentation required for customs clearance.

Records of our correspondence with you, including consultation notes and support requests.

Basic technical information collected when you use this website, described further in our Cookie Policy.

To provide the services you have asked for: clearing, storing, repackaging, delivering and tracking your goods.

To coordinate customs clearance, which requires sharing specified documentation with the relevant authorities and our clearing partners.

To communicate with you about your shipments, quotes and consultations.

To meet our legal, tax and regulatory obligations, including record-keeping requirements that apply to logistics and customs.

We share only what is necessary, and only with parties involved in moving your goods: customs and port authorities, clearing agents, transport and delivery partners, and warehousing staff.

We use service providers for things like hosting and communications. They process data on our instructions and are not permitted to use it for their own purposes.

We do not sell your personal information, and we do not share your shipment details, suppliers or volumes with other customers.

We keep shipment and customs records for as long as required by applicable Kenyan law and for as long as needed to resolve any dispute relating to a shipment.

Contact details are kept for as long as you remain a customer, and for [RETENTION PERIOD] afterwards, unless you ask us to delete them sooner.

Under Kenya's Data Protection Act, 2019 you have rights over your personal data, including the right to be informed of how it is used, to access it, to have inaccurate data corrected, and to request deletion in certain circumstances.

To exercise any of these rights, write to us at [EMAIL ADDRESS]. We will respond within the period required by law.

If you believe we have not handled your data properly, you may lodge a complaint with the Office of the Data Protection Commissioner.

We apply access controls, encryption in transit and staff confidentiality obligations to protect the information you give us. More detail is set out on our Security page.

No system is completely secure. If a breach affects your personal data, we will notify you and the relevant authority as required by law.

We may update this policy as our services or legal obligations change. The date at the top of this page shows when it was last revised.