Help Center

Answers, without chasing anyone for them

The questions we get asked most, grouped by where they come up in the journey. If your question is not here, ask us directly - we reply within 24 hours.

Clearance & duties

What customs needs from you, how duties are assessed, and what holds a shipment at the port.

Warehousing & storage

How your goods are received, counted and stored, and how to check what you have on hand.

Deliveries

Delivery windows, coverage across Kenya, failed deliveries and returns.

Tracking

Reading your shipment status, what each stage means, and when updates appear.

Quotes & billing

How a quote is put together, what is ours versus what is customs, and how invoicing works.

Getting started

First import? Start here - what to prepare before you book anything.

Read the FAQs

Short answers to the things people ask before their first shipment.

Follow a tutorial

Step-by-step walkthroughs for importing, storing and delivering.

New to importing? Let's talk - for free.

Navigating Kenya's import process for the first time can feel overwhelming. Duties, paperwork, agents, timelines - there is a lot to get right. Book a free consultation with our team and we will walk you through exactly what you need to know, step by step. No sales pitch. Just clarity.

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